SML Mahindra four-day free service camp successfully concluded in Itahari

KATHMANDU: Laxmi Commercial Vehicles Pvt. Ltd., the sole authorized distributor of SML Mahindra vehicles in Nepal, successfully concluded the “SML Mahindra Free Service Camp” organized in Itahari, Sunsari.

The four-day service camp, held from Jestha 31 to Ashadh 3, provided free vehicle health checkups and various technical services to more than 100 SML Mahindra buses, trucks, and other commercial vehicles.

Organized as part of the company’s long-term commitment to providing excellent and quality after-sales service to its valued customers, the special service camp was inaugurated by Thaneshwor Dhakal, President of PABSON Sunsari, by cutting the ribbon.

The inauguration ceremony was attended by Sanjay Khadka, Head – Sales & After Sales, Laxmi Commercial Vehicles, Manoj C. Saini, Service Head – SML Mahindra Nepal, along with company engineers and technical teams.

Special Discounts and Technical Consultation for Customers

During the service camp, customers received free general vehicle checkups and expert technical consultations from trained professionals.

To reduce the maintenance cost burden on customers, the company provided attractive offers, including up to 50% discount on labor charges, 15% discount on lubricants, and 15% to 50% discount on spare parts.

Additionally, customers participating in the service camp were provided with attractive gifts as a token of appreciation and encouragement.

Awareness Program on BS6 Technology and Technical Skill Development

The key highlight of this service camp was not limited to vehicle maintenance but also focused on creating awareness about modern automotive technologies. On the occasion of the service camp, a dedicated team led by Manoj C. Saini, Service Head – SML Mahindra Nepal, conducted special interaction programs at various educational institutions and automobile workshops in the Itahari, Jhapa, and Biratnagar regions.

The sessions provided detailed insights to automotive students, trainers, and local workshop operators about the working principles of modern BS6 technology, fuel efficiency, environmental benefits, and advanced diagnostic systems.

The practical knowledge shared on digital tools used for identifying and resolving complex technical issues in modern vehicles is expected to enhance the skills and capabilities of local automotive technicians.

Company’s Commitment Towards Customer Satisfaction

Speaking during the closing ceremony, Sanjay Khadka, Head – Sales & After Sales, Laxmi Commercial Vehicles, stated that customer satisfaction remains the company’s top priority.

He said, “We are not limited to only selling vehicles. We are committed to ensuring long-term reliability for our customers by creating awareness about modern automotive technologies, especially the proper use and maintenance of BS6 vehicles. We believe that this knowledge-sharing initiative with future technical professionals and automotive entrepreneurs will contribute to the overall development of Nepal’s automotive sector.”

Laxmi Commercial Vehicles has further announced that it will continue organizing such free service camps, technical training programs, and customer-focused initiatives across different parts of Nepal to provide a superior ownership experience to SML Mahindra customers.

The successful completion of the Itahari service camp has created renewed enthusiasm among SML Mahindra vehicle owners and further strengthened the relationship between the company and its customers.