Nabil Bank denies data leak allegations, calls claims “baseless & misleading”

KATHMANDU: Nabil Bank Limited has strongly denied allegations circulating on social media and certain media outlets claiming that it breached customer privacy and leaked transaction details, describing the accusations as “baseless, misleading, and unverified.”

In a press statement, Nabil Bank Limited expressed serious concern over what it termed a coordinated attempt to spread misinformation, warning that such false narratives could undermine public trust in the banking sector.

The bank clarified that recent discussions online, as well as interpretations of a Kantipur Daily report titled “Questions Rise as Transaction Details of Home Minister Gurung Emerge”, have been misrepresented to suggest wrongdoing by multiple banks, including Nabil Bank.

Emphasizing its strict privacy framework, the bank stated that customer information and transaction records are only shared with the account holder, authorized representatives, or relevant authorities under lawful procedures. It further stressed that no unauthorized disclosure of customer data has taken place.

Nabil Bank also highlighted that its Core Banking System securely records all transactions, ensuring a full audit trail in case of any data-related concerns.

Reaffirming its long-standing reputation built over four decades, the bank said it strictly adheres to regulatory guidelines and international information security standards, with customer confidentiality remaining a fundamental principle of its operations.

The bank has warned that individuals or entities spreading false information may face legal action under the Electronic Transactions Act, 2063 BS, if necessary.

It has also urged customers and the general public not to believe in or circulate unverified claims, reiterating its commitment to providing secure and reliable banking services in the future.