DEX launches new last-mile solution to empower non-platform brands & sellers in Nepal

KATHMANDU: Daraz, the leading e-commerce platform in South Asia, is pleased to announce the official launch of its last-mile delivery solution offered by Daraz Express (DEX), the company’s logistics arm.

The service is designed to empower non-platform brands and sellers with faster, more reliable, and technology-driven logistics support across Nepal.

Providing an agile, safe, and dependable delivery network, DEX enables businesses to focus on their products and scale their operations with confidence.

Addressing a significant gap in the market, DEX provides businesses with unmatched speed, accuracy, and visibility that traditional fulfillment providers have struggled to deliver.

Powered by continuous investments in AI based route planning and enhanced real-time parcel tracking, DEX ensures local deliveries are completed in as little as 24 hours and inter-city deliveries within 48 hours, achieving an impressive average delivery time of less than 1.5 days.

With an industry leading success rate exceeding 90%, DEX provides an all-in-one logistics solution that guarantees shipment coverage for parcels of any value. Together, these advancements drive greater operational efficiency and ensure superior customer satisfaction, reflected in an outstanding 4.6 out of 5 rating.

As part of its expanding infrastructure, DEX has already covered 108 major cities of Nepal and plans to add 70 more cities before the upcoming 11.11 campaign, further strengthening its delivery network and nationwide accessibility. This expansion highlights DEX’s commitment to ensuring that every customer and business, no matter where they are located, can benefit from faster and more reliable e-commerce fulfillment.

DEX further stands out with its support for consistent cashflows and streamlined financials for sellers.

The system ensures multiple cash-on-delivery (COD) settlements each week, providing sellers with real-time visibility of transactions to enable faster reinvestment and business growth. Additionally, DEX charges no fees for failed deliveries helping partners maximize their earnings while minimizing risks.

“DEX is redefining last-mile delivery across South Asia,” said Ahmed Tanveer, Chief Logistics Officer of Daraz Group. “Whether its large-scale online retailers or fast-growing independent sellers, DEX ensures faster, more reliable, and data-driven delivery performance. Our goal is to simplify logistics, enhance customer experience, and create a delivery ecosystem that powers sustainable growth across the e-commerce industry”.

Through the solution, DEX aims to empower brands and sellers to reach wider markets, simplify business operations, and strengthen the regional e-commerce ecosystem.

By making it easier to do business anywhere, DEX continues Daraz’s mission of driving innovation, connectivity, and economic opportunities across South Asia.