Cimex Inc. expands BYD service network with inauguration of 2 new state-of-the-art service centers in Kathmandu valley

KATHMANDU: Cimex Inc. Pvt. Ltd., the authorized distributor of BYD Auto Industry Co. Ltd. in Nepal, proudly announces the inauguration of two new service centers in the Kathmandu valley, marking a significant expansion of its service network to better serve its growing customer base.

Enhanced Service Center in Gaurighat, Kathmandu:

Originally inaugurated in 2022, the central service center in Gaurighat, Kathmandu, has undergone extensive renovations to align with the latest guidelines of BYD. This state-of-the-art workshop now spans an impressive 45,000 sq. ft. and features eight service bays, each equipped with specialized tool sets for electric vehicles (EVs).

The workshop also boasts a substantial spare parts warehouse, ensuring an unmatched servicing experience.

Additionally, dedicated stations for dent paint services and a comfortable lounge for customers have been introduced.

The Gaurighat workshop is staffed by over 50 dedicated employees, all committed to providing superior service. The workshop was inaugurated by Mr. Sabin Tandukar, the early adopter of BYD e6 (First Gen).

New Service Center in Kupondole, Lalitpur:

Eco Drives Automobiles, the authorized distributor of BYD in Lalitpur, has inaugurated a new service center in Kupondole. This facility covers 8,556 sq. ft. and includes six service bays, with two designated for urgent services and four equipped with specialized EV tools.

The center also features a washing bay and a dedicated warehouse for spare parts, ensuring efficient and comprehensive service for BYD customers in the region.

The workshop was inaugurated by Mr. Anil Jalan, the first customer of Eco Drives and Mr. Krishna Upreti, the early adopter of BYD Dolphin.

Commitment to Superior Service:

Cimex remains steadfast in its commitment to providing “Superior & Sincere Service” to its customers. All BYD service employees have undergone rigorous training by representatives from BYD HQ and have received certifications to ensure that customers are in safe hands.

In addition to the enhanced service centers, Cimex has introduced a Road Side Assistance (RSA) vehicle and a service hotline to provide emergency support whenever needed.

BYD has service center operational in Biratnagar, Birtamode, Janakpur, Birjung, Chitwan, Gaurighat, Kupandol, Butwal, Nepaljung and Dang.

Within next 3 months the BYD Service network will be operational in Itahari, Pokhara, Swayambu, Bhaktapur and Banepa.

“We are thrilled to expand our service network in Kathmandu Valley with these new facilities,” said Mr. Sahil Shrestha, CEO of Cimex Inc. Pvt. Ltd. “Our goal is to deliver an unparalleled service experience to our customers, ensuring that their needs are met with the highest standards of quality and care.”