New MetLife head office at Pulchowk, Lalitpur highlights technology for service excellence

KATHMANDU: MetLife Nepal inaugurated its new Head Office at Signature Platinum Tower, Pulchowk, Lalitpur, marking a significant milestone in its 24‑year journey of serving Nepali families with protection and financial security.

The new Head Office underscores MetLife Nepal’s evolution into a more modern, agile, and future‑ready organization.

With upgraded infrastructure, integrated technology, and collaborative spaces, the office is designed to enhance operational efficiency and deliver a faster, more seamless customer experience.

The establishment represents not just a physical expansion, but a stronger institutional commitment to providing care, clarity, and speed in every customer interaction.

The company emphasized that the true value of the new Head Office will be defined by the quality of service that flows from within it.

With a commitment to innovation, transparency, and customer‑centricity, MetLife Nepal aims to continue building financial confidence for families across the country while strengthening Nepal’s insurance ecosystem.

MetLife Nepal expressed gratitude to regulators, regional team, partners, and employees for their ongoing support at its inauguration ceremony, which brought together distinguished guests, including Mr. Scott Urbom, Chargé d’Affaires, U.S. Embassy, and Mr. Susil Dev Subedi, Executive Director, Nepal Insurance Authority, as well as MetLife’s regional leadership, Mr. Lyndon Oliver, Regional President for Asia, and Ms. Elena Butarova, Senior Vice President & Head of Bangladesh, Malaysia, Nepal & Vietnam.

Representatives from the Nepal Insurance Authority, U.S. Embassy, AmCham Nepal, partner banks, microfinance institutions, and MetLife’s management team and agents were also present.

Speaking at the event, Mr. Lyndon Oliver, Regional President for MetLife Asia said, “Inaugurating this new Head Office is a proud moment for all of us, as it reflects MetLife’s ongoing commitment to Nepal. This space represents the next chapter of customer experience, matching modern capability with our energy and focus on care and convenience. We are truly grateful to our regulators, partners, and communities for walking this journey with us, and we look forward to building a more confident future together.”