eSewa refutes rumors of security breach; assures customers of safety

KATHMANDU: Recent rumors on social media and certain online news portals claiming that funds have been stolen from eSewa or that eSewa is insecure are baseless and misleading.

eSewa strongly urges its customers and users not to fall for such misinformation.

Some online news outlets have published false reports alleging that eSewa’s system was hacked, leading to fund theft.

These unfounded claims have created unnecessary panic and confusion among users, drawing eSewa’s serious attention.

eSewa reaffirms its commitment to security, highlighting that in its 16 years of operation, the company has maintained robust safety measures to protect its system and users.

It is important to clarify that digital wallet companies in Nepal, including eSewa, are not allowed to hold customers’ or merchants’ funds within their own systems or under their direct control.

As per the Payment and Settlement Act, 2075, funds associated with digital wallets must be deposited in settlement accounts held with commercial banks licensed under the “Class A” category.

, user funds are not stored within the digital wallet but are safeguarded in these settlement bank accounts.

This regulatory framework ensures that customers’ funds are protected from unauthorized access or misuse. eSewa, like other compliant digital wallets, strictly adheres to this system.

The company condemns any attempts to spread misleading information and urges the public to rely on verified facts rather than unsubstantiated rumors.

eSewa assures all its users that their funds are completely secure and protected.